Terms and Conditions

Welcome to OneShare. These Terms and Conditions ("Terms") govern your access to and use of the OneShare platform, including our website, applications, APIs, and all related services (collectively, the "Service"). The Service is operated by OneShare ("we," "us," or "our").

By accessing or using the Service, whether by creating an account, purchasing a Volume Pack, or uploading files as a guest, you agree to be bound by these Terms. If you do not agree, you must not use the Service.

We may update these Terms from time to time. If we make material changes, we will notify you via email or a prominent notice within the Service at least thirty (30) days before the changes take effect. Your continued use of the Service after the effective date of any update constitutes acceptance of the revised Terms.

1. Introduction and Acceptance

These Terms apply to all public and authenticated use of OneShare, including account uploads, guest transfers, Delivery Pages, and related APIs and product surfaces.

2. Definitions

• Account: A registered user account on the OneShare platform.
• Content: Any files, data, text, images, video, audio, or other materials uploaded, transmitted, or stored through the Service.
• Delivery Page: The branded or unbranded download page generated by OneShare for each file transfer.
• Recipient: Any person who receives a link to a Delivery Page.
• Sender: The user who initiates a file transfer through the Service.
• Volume: The total data transfer capacity, measured in gigabytes (GB) or terabytes (TB), allocated to a user's Account.
• Volume Pack: A one-time purchase of a specified amount of Volume.

3. Description of the Service

OneShare is a file delivery platform designed for freelancers and content creators. The Service allows you to send files to Recipients via Delivery Pages that can be customized with your branding.

• File transfers with customizable branded Delivery Pages, including logo, colors, background, and personal messages.
• Three-stage delivery tracking covering email opened, Delivery Page viewed, and files downloaded.
• One-time Volume Pack purchases with no recurring subscription fees and no volume expiration.
• Guest transfers of up to 2 GB per transfer without creating an Account.
• Password protection for file transfers.

4. Accounts and Registration

4.1 Account Creation

To access certain features of the Service, you must create an Account. When creating an Account, you agree to provide accurate, current, and complete information and to keep this information updated.

4.2 Account Security

You are responsible for maintaining the confidentiality of your Account credentials and for all activities that occur under your Account. You must notify us immediately at [email protected] if you become aware of any unauthorized use of your Account.

4.3 Age Requirement

You must be at least sixteen (16) years of age to create an Account or use the Service. If you are under eighteen (18), you represent that you have obtained parental or guardian consent.

4.4 Guest Transfers

You may use the Service to send files of up to 2 GB per transfer without creating an Account. Guest transfers are subject to these Terms in full. Guest Delivery Pages include a "Powered by OneShare" badge and do not include delivery tracking.

5. Volume Packs, Pricing, and Payment

5.1 Volume Pack Model

OneShare operates on a one-time purchase model. Volume Packs grant you a specified amount of transfer Volume that is consumed as you send files. Volume does not expire.

5.2 Free Tier

Registered Account holders receive 5 GB of complimentary Volume upon sign-up. This Volume includes access to premium features including custom branding, delivery tracking, and password protection.

5.3 Pricing

Volume Pack pricing is displayed on our website and is exclusive of applicable taxes. We reserve the right to adjust pricing for future Volume Pack purchases at any time. Price changes do not affect Volume Packs already purchased.

5.4 Payment and Taxes

Payments are processed through our authorized Merchant of Record. Value-Added Tax (VAT) is calculated and applied at checkout based on your country of residence, in accordance with the EU One-Stop Shop (OSS) scheme or equivalent local regulations. The Merchant of Record handles tax remittance on your behalf.

5.5 Refunds

Volume Packs are eligible for a full refund within fourteen (14) days of purchase, provided that no more than ten percent (10%) of the purchased Volume has been consumed. To request a refund, contact us at [email protected]. Refunds are processed within ten (10) business days.

6. Volume Usage and Metering

Volume is consumed based on the total size of files uploaded for each transfer. Volume consumption is calculated at the time of upload. If a transfer fails or is cancelled before the Recipient downloads, the consumed Volume will be credited back to your Account within twenty-four (24) hours.

You can monitor your remaining Volume at any time through your Account dashboard. Volume from multiple Volume Pack purchases is aggregated into a single balance. There are no limits on the number of individual transfers you may make, provided you have sufficient Volume remaining.

7. File Storage and Availability

Files transferred through a paid Volume Pack will remain available for download by Recipients for a minimum of fourteen (14) days from the date of transfer. Files from guest transfers will remain available for a minimum of seven (7) days.

You can extend this period by spending extra volume equivalent to the transfer size from the dashboard. We reserve the right to delete files after the applicable availability period. We will make reasonable efforts to notify Senders before files are removed, but cannot guarantee notice in all circumstances.

OneShare is a file delivery service, not a file storage or backup service. You are solely responsible for maintaining your own copies of all Content you upload.

8. Acceptable Use

You agree to use the Service only for lawful purposes and in compliance with all applicable laws and regulations. You must not use the Service to:

• Upload, transmit, or distribute any Content that is unlawful, harmful, threatening, abusive, defamatory, obscene, or otherwise objectionable.
• Distribute malware, viruses, or any other malicious software or code.
• Infringe upon the intellectual property rights, privacy rights, or other rights of any third party.
• Distribute unsolicited commercial communications or use the Service for bulk distribution of unwanted files.
• Attempt to gain unauthorized access to any part of the Service, other user accounts, or any systems or networks connected to the Service.
• Use the Service to distribute content that exploits, harms, or endangers minors.
• Use automated systems, bots, or scrapers to access the Service without our prior written consent.
• Circumvent, disable, or interfere with any security or access-control features of the Service.

We reserve the right to suspend or terminate your access to the Service and remove any Content that violates these Terms, without prior notice and without refund.

9. Your Content and Intellectual Property

9.1 Ownership

You retain all ownership rights in your Content. OneShare does not claim any ownership interest in your Content.

9.2 License Grant

By uploading Content to the Service, you grant OneShare a limited, non-exclusive, royalty-free license to store, transmit, and display your Content solely to the extent necessary to provide the Service to you and your designated Recipients. This license terminates when you delete the Content or when the applicable availability period expires.

9.3 No AI Training

OneShare will never use your Content to train artificial intelligence or machine learning models. We access Content only to provide the Service and to comply with legal obligations.

9.4 Your Responsibilities

You represent and warrant that you own or have obtained all necessary rights, licenses, and permissions to upload and share any Content through the Service, and that your Content does not violate any third-party rights.

10. Custom Branding

The Service allows you to customize Delivery Pages with branding elements, including logos, colors, backgrounds, and personal messages. You represent and warrant that you have the right to use any branding materials you upload and that such materials do not infringe upon any third-party rights.

We reserve the right to remove or refuse branding materials that we reasonably determine to be offensive, misleading, or in violation of these Terms or applicable law.

11. Delivery Tracking and Notifications

Account holders may receive notifications when a Recipient opens the delivery email, views the Delivery Page, and downloads the transferred files. Tracking accuracy may be affected by email blockers or browser settings, and we do not guarantee complete or real-time tracking data.

Notification frequency is managed by our batching systems to avoid excessive messaging. You may adjust your notification preferences through your Account settings.

12. Privacy and Data Protection

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

We process personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws. We act as a data processor with respect to transferred Content and as a data controller for Account and usage data.

All files are encrypted in transit using TLS 1.2 or higher and at rest using AES-256 or an equivalent standard. We implement appropriate technical and organizational security measures to protect your data.

13. Third-Party Services

The Service may integrate with or link to third-party services, including payment processors, analytics providers, and cloud infrastructure providers. Your use of such third-party services is subject to their respective terms and privacy policies. We are not responsible for the practices or content of any third-party service.

14. Service Availability and Support

We strive to maintain high availability of the Service but do not guarantee uninterrupted or error-free operation. Planned maintenance windows will be communicated in advance where feasible. We will use commercially reasonable efforts to resolve service disruptions promptly.

Support is available via email at [email protected]. We aim to respond to inquiries within two (2) business days.

15. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

We do not warrant that the Service will meet your specific requirements, that the Service will be uninterrupted, timely, secure, or error-free, or that any defects in the Service will be corrected.

16. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ONESHARE AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU HAVE PAID TO ONESHARE IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) FIFTY EUROS (EUR 50).

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.

17. Indemnification

You agree to indemnify, defend, and hold harmless OneShare and its officers, directors, employees, agents, and affiliates from and against any claims, damages, losses, liabilities, costs, and expenses, including reasonable legal fees, arising out of or related to your use of the Service, your Content, your violation of these Terms, or your violation of any applicable law or third-party rights.

18. Termination

18.1 By You

You may close your Account at any time through your Account settings or by contacting [email protected]. Upon closure, your unused Volume balance will be forfeited unless you are eligible for a refund under Section 5.5.

18.2 By Us

We may suspend or terminate your Account immediately if we reasonably believe that you have violated these Terms, engaged in fraudulent activity, or if required to do so by law. Where practicable, we will provide notice and an opportunity to cure before termination.

18.3 Effect of Termination

Upon termination, your right to use the Service ceases immediately. We will retain your Content for a reasonable period of up to thirty (30) days to allow retrieval, unless we are required by law to delete it sooner. Sections that by their nature should survive termination, including Sections 9, 15, 16, 17, and 20, will survive.

19. Copyright and Takedown Procedures

We respect intellectual property rights and expect our users to do the same. If you believe that Content available through the Service infringes your copyright, please submit a notice to our designated copyright agent at [email protected] with identification of the copyrighted work, identification of the infringing material and its location, your contact information, a statement of good-faith belief, and a statement under penalty of perjury that the information is accurate and that you are authorized to act on behalf of the copyright owner.

We will process valid notices in accordance with applicable law, including the EU Digital Services Act and, where applicable, the U.S. Digital Millennium Copyright Act.

20. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the European Union, without regard to conflict-of-law provisions.

Any dispute arising out of or relating to these Terms or the Service shall first be subject to good-faith negotiation between the parties for a period of thirty (30) days. If the dispute is not resolved through negotiation, it shall be submitted to the competent courts of the European Union.

If you are a consumer in the European Union, nothing in this section limits your right to bring proceedings in the courts of your country of residence or your right to use the EU Online Dispute Resolution platform.

21. General Provisions

21.1 Entire Agreement

These Terms, together with our Privacy Policy and any Volume Pack purchase confirmations, constitute the entire agreement between you and OneShare regarding the Service.

21.2 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

21.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

21.4 Assignment

You may not assign or transfer these Terms or any rights or obligations hereunder without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of our assets.

21.5 Force Majeure

We shall not be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including natural disasters, acts of government, power failures, internet disruptions, or pandemics.

21.6 Notices

Notices to you may be provided via email to the address associated with your Account or through the Service. Notices to us should be sent to [email protected].

22. Contact Information

If you have any questions about these Terms, please contact us:

OneShare
Support: [email protected]
Website: https://oneshare.app